Discover the truth behind the myth of relying on one IT vendor and why diversifying your IT partners is crucial for business success.
Exploring the Benefits and Redefining Industry Standards
At TotalCareIT, our experience is that the concept of a "one-stop shop" in managed services and information technology is a myth. Initially, we embraced this idea when we started with Cisco and used switching products, UC500 phone systems, Aironet wireless, and Hyperflex servers. However, we quickly realized that each product's support operated in silos, mirroring the challenges of dealing with multiple vendors. While Cisco might have had them working together cohesively, this approach has evolved significantly in today's market.
For instance, many Managed Service Providers (MSPs) are now venturing into areas like phone systems primarily for profit, overlooking critical risks such as tax collection, the liabilities associated with 911 calls, and other inherent risks in running a phone system as a service. Conversely, we see phone vendors trying to transition into MSPs, offering flat-rate ongoing support without fully understanding the risks or the need for metrics to ensure they are competitive and sustainable in their offering, much less using a framework that is proven and backed with a process. Our journey led us to explore beyond one vendor, finding that different vendors often yield better results.
At TotalCareIT, we constantly ask ourselves what services are most valuable and will make a difference for customers. Our focus has always been on uniquely providing Managed Services, aligning with proven, documented standards behind continually improving processes. Employees rave about it more than customers do! Not just what we think but shared standards with IT companies worldwide. This approach is the cornerstone of a company's average information officer role. Our business model emphasizes alignment with processes, procedures, and documentation. Integrating security and compliance into this framework, with the addition of expert dedicated resources, has become an invaluable part of our services, adding significant value to our clients, while aligning to an existing process.
So, what's at risk if this approach is not adopted correctly? The answer lies in understanding that specialization in key areas, similar to how an executive search firm would operate, has the expertise it needs. Attempting to be a jack-of-all-trades often results in diluted expertise and subpar outcomes. For businesses, this can mean increased risks, inefficiencies, and missed opportunities for growth and security.
For small businesses looking to navigate these complex waters, finding the right operational maturity level MSP that understands specific organizational challenges, specialized expertise requirements, and alignment with proven standards is the compass executives need to bring the winds of change. If you're facing challenges in this area or have any questions, let's talk about the best way for you to find the right partner to help you solve your specific issues.
TotalCareIT: Your Partner in Innovation and Excellence