Get Started Today!  321-259-5500

croom new

Instant Messaging Is a Valuable Tool for Businesses

Instant Messaging Is a Valuable Tool for Businesses

Once thought to just be a cool feature of the Internet--or the entirety of the Internet to your Great Aunt Maddie--instant messaging has a long history on the web. In fact, one could argue that it was the first great Internet-based application. Today, we take a look back at the history of Instant Messaging and how your organization can use it to create a better business.

History of Instant Messaging
In 1988, the development of Internet Relay Chat (IRC) allowed users to connect to networks with third-party software to chat in real-time. This was effectively the first chat program, and is still used today. As the Internet started to get more prevalent, chat rooms were one of the first novelty applications available to users. Being able to communicate with other people on your computer was a complete revelation for users, and it didn’t take long for innovations to make their mark.

In 1996, an Israeli company called Mirabilis launched ICQ. ICQ allowed users to have one-on-one chats, send files, and search for other users online. It quickly became successful and the following year, probably the most successful chat program of the early Internet was developed, AOL Instant Messenger (AIM). AIM added the “buddy list” feature, which was a shortcut to open a chat with other users and a way to see if a person was online or not.

AIM was followed by Yahoo! Messenger and MSN Messenger and for the first part of the 2000s the four competed for the IM market share. As social networks began to innovate and provide their users the ability to interact in real-time, the value of the chat program for personal use was left wanting. While there are still many chat programs, most of them allow users to send SMS messages (text messages) and other files. As of this writing, ICQ is the only one of the first four that still continues to function.

Messaging for Business
As the 2010s began, and mobility was growing very rapidly, mobile-based messaging applications began to completely replace the old IM services. Not only did the new chat services provide more options, but they were attached to popular web-based software. Business use of IM was more of a reaction than a planned implementation. People message other people constantly. For a while, business owners tried to limit this behavior at work, but with the workforce getting younger, it became evident that instant messaging was here to stay.

Today, the instant messaging application is a major part of most business’ communications strategies. This is because it is cost-effective, convenient, and scalable for almost any device. In some cases it has completely replaced email as the most important communications tool a company has. In other cases it is a nice supplementary collaboratory application that can move projects and tasks along faster. In fact, there have been some innovations in instant messaging technology that are designed for project management.

Collaboration apps, such as Slack and Microsoft Teams are taking instant messaging and adding powerful business-line integrations to help users collaborate more effectively. In each chat, users have the ability to bring in information from outside applications, including project management, customer relationship management, and productivity features that help them build more lucrative conversations. In doing so, these applications are being used by many organizations that have workers that work in different places. Since they are cloud-hosted, team members can access the chat, and the integrated information from more places, improving the speed and effectiveness of the project or task in progress.

For all of the benefits new instant messaging can bring to a business, there are some pretty important detriments to note. One is that it is easy to interrupt people with information that isn’t crucial to the workers’ tasks that can be distracting. This constant distraction, once a major consideration for keeping instant messaging tools out of a business’ cache of applications, is often looked upon as a part of the cost of doing business, with ROI figures providing impetus for continued use of these applications.

Further detriments come in industries that have to meet regulatory compliance. For example, businesses that need to meet the requirements of the Sarbanes-Oxley Act have to have a solution in place to properly log and archive instant messages in order for them to be put in reports as needed. This presents complications and additional expense for a business.

Instant messaging can be a great addition to any business’ communications strategy. For more information about instant messaging and the role it can take in your business, call TotalCareIT™ at 321-259-5500 today.

Tip of the Week: How Technology Covers a Business’...
Cloud-Based Security Is Concerning for Small Busin...


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Saturday, February 23 2019
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Our 10 Benefits Whitepaper
See The Value of Managed IT Services!
Download our simple 10 Benefits of Managed IT Services Whitepaper.

Download Now!


Free Network Consultation
Sign up today for a FREE Network Consultation
How secure is your IT infrastructure?  Free Evaluation!

Sign Up!

Newsletter Sign Up

  • Company Name
  • First Name *
  • Last Name *

      Mobile? Grab this Article!

      Qr Code

      Tag Cloud

      Security Tip of the Week Technology Best Practices Cloud Privacy Hackers Malware Business Computing Business Email Internet Hosted Solutions Productivity IT Services Computer Data Backup Network Security Mobile Devices Software Productivity Hardware Microsoft Ransomware Managed Service Provider Google Windows 10 Efficiency Tech Term User Tips Workplace Tips Smartphone Innovation Android Business Continuity Cloud Computing Disaster Recovery Small Business Social Media Data Management Business Management Server Smartphones IT Support IT Support Encryption Managed IT Services Browser Communication Data Backup App Network Facebook Outsourced IT Data Recovery Artificial Intelligence Office 365 BYOD Office Paperless Office Gmail Big Data Passwords Windows Phishing Employer-Employee Relationship Apps Internet of Things Upgrade Hosted Solution Government Mobile Device Management Vendor Management WiFi Holiday Save Money Remote Monitoring Managed IT Services Windows 10 Firewall Wireless Technology Alert VoIP Miscellaneous Recovery Wireless Robot Risk Management Wi-Fi Two-factor Authentication Spam Collaboration Microsoft Office Vulnerability Office Tips Infrastructure Word Quick Tips Virtualization Budget Antivirus Tip of the week Work/Life Balance Saving Money Avoiding Downtime IT solutions Social Content Filtering Website Bandwidth Automation Hacker Customer Service Scam Cybersecurity Money VPN Document Management How To IT Management Chrome Password Business Technology Information Managed Service Healthcare Maintenance Storage Downtime communications Remote Computing IT service Analytics Customer Relationship Management Machine Learning Blockchain Unified Threat Management Data storage Virtual Reality Going Green Cybercrime Apple Education Hard Drives Bring Your Own Device Tablet Legal SaaS Politics Applications Twitter Settings Tech Support BDR Mobile Device The Internet of Things Computing File Sharing Operating System Electronic Medical Records Presentation Training Mobile Security Business Owner Safety Competition G Suite Virtual Private Network Users Physical Security Augmented Reality Point of Sale Chromebook User IBM Botnet Google Drive Cortana eWaste Cost Management Taxes Monitors Running Cable Virtual Desktop Telephone Systems YouTube Unified Communications Compliance How To Samsung Automobile Solid State Drive Business Intelligence Server Management LiFi Management Network Management Regulations User Error Computers Sports Best Practice Access Control HIPAA Search Data loss End of Support Patch Management Private Cloud Outlook Printing Health Administration Computer Care Heating/Cooling Mouse Lithium-ion battery Router Identity Theft Upgrades Websites Data Security Hacking Hiring/Firing Specifications Social Networking Hard Drive Authorization Social Engineering Buisness Hacks Wasting Time Co-managed IT Save Time Downloads IT Technicians Entrepreneur Connectivity Bookmarks Spyware Display Processors Laptop Alt Codes Online Security Cameras Google Maps Modem Break Fix Enterprise Content Management Test Supercomputer 3D Printing Information Technology Techology Cooperation Travel Disaster Managed IT Black Friday Cache Employees Staffing VoIP Trending Lenovo Hotspot Monitoring Multi-Factor Security Mirgation IoT Favorites Halloween Typing Mail Merge Microsoft Excel ROI Error Application Cookies Fun Electronic Health Records Web Server Corporate Profile Dark Data Emoji Identities Dark Web Vulnerabilities RMM IT Budget Servers Unsupported Software Google Wallet Unified Threat Management Staff Motion Sickness Uninterrupted Power Supply Google Docs Help Desk Cyber Monday Recycling Remote Monitoring and Management GPS Time Management Law Enforcement CIO Current Events Superfish Language Consulting Google Calendar Chatbots Environment Star Wars Instant Messaging IT Consultant Scary Stories Cryptocurrency Address OneNote Notes Backups Personal Information Wearable Technology Nanotechnology Files Cameras WannaCry Mobile Computing Shortcut Net Neutrality Development Tech Terms Digital Payment Mobile Data Relocation Drones Printer Managed Services Provider Hard Disk Drive Knowledge Smart Technology Zero-Day Threat Tracking Gadget Computing Infrastructure Law Computer Repair Legislation Identity Undo Assessment Finance Cleaning Firefox Writing Notifications Bitcoin Permissions Analyitcs IP Address Employee-Employer Relationship PowerPoint Administrator Screen Reader Read Only CCTV Black Market FCC iPhone Cables Theft Motherboard 5G E-Commerce Meetings Experience Statistics Distributed Denial of Service Public Speaking Company Culture Human Error Touchscreen Networking Alerts Cabling Comparison Troubleshooting Internet Exlporer Authentication Retail Crowdsourcing Windows 8 Fraud Marketing Mobile Office Remote Workers Professional Services SharePoint Refrigeration Smart Tech Printers Digital Network Congestion Business Growth Title II Gadgets Wires Financial Features Webcam Humor Update Deep Learning Bluetooth Managed IT Service Managing Stress Permission Licensing CrashOverride Regulation USB Domains Flexibility Database Emergency Voice over Internet Protocol

      Latest Blog Entry

      When encryption is discussed, one of its high points that business professionals try to hammer home is that it’s more secure. But what does encryption really mean for businesses? Does it adequately protect data and devices? We’ll walk you through a brief rundown of how encry...

      Account Login