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TotalCareIT™ Blog

TotalCareIT™ has been serving the Melbourne area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How Remote Monitoring and Maintenance Helps Us, Help You

How Remote Monitoring and Maintenance Helps Us, Help You

Remote monitoring and management software helps businesses of all sizes avoid issues of equally variable sizes, which is why it is a key facet of the managed IT service model. We wanted to review some of the ways that it benefits the managed service provider, and as a result, benefits our clients.

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Why is My Network Slow?

Why is My Network Slow?

That’s an interesting question, as there are many things that can create some form of lag in a business’ network. Let’s go into some common causes of this slowness, starting with one clear indication that something is up.

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Potential Issues Your Server Could Experience

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Most businesses nowadays require a server in order to operate properly, but these critical pieces of infrastructure aren’t immune to issues. Here, we’ll go over a few common reasons that you may experience a server crash.

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How Our Help Desk Benefits You

How Our Help Desk Benefits You

You’re likely aware that we have a Help Desk for our clients to leverage, but not all companies handle their support the same way. Here, we wanted to share a few reasons that we are confident that our approach to support is better for our clients.

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How a Co-Managed Strategy Can Be a Game Changer

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We always try to communicate the numerous benefits of managed IT services, but when your business is happy to have their own internal IT department, those benefits tend to look less appealing. For organizations that rely on the expertise of their internal IT staff, they may not think they have a need for--or simply can’t afford--an outside IT presence. This misconception may actually be harming their businesses. Today, we will introduce co-managed IT services, and how they can be leveraged to maximum benefit.

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Diving Into the Differences Between Proactive and Reactive

Diving Into the Differences Between Proactive and Reactive

When it boils down to it, there are really only two ways to operate a business: proactively, or reactively. While many businesses still rely on their reactivity to deal with their technology issues, the opposite approach is demonstrably more effective for the modern business. Let’s explore some of the effects that a proactive and reactive strategy can each have on your operations.

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3 Ways Managed IT Keeps Your Business in Business

3 Ways Managed IT Keeps Your Business in Business

In the natural course of doing business, an owner/operator will have to face many difficult situations, but none of these situations are as difficult as asking them to determine whether or not to close the doors of the business for good. Many problems could cause a business to fail, but it has to hurt the failing owner a little more when the solution for the problem was not only within his/her reach, it was affordable.

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You Won’t Get This Kind of Personalized Care From Break-Fix IT

You Won’t Get This Kind of Personalized Care From Break-Fix IT

It’s nice to do something and feel good that you’re the one doing the work. This DIY approach provides you the satisfaction that you’re doing the job yourself, and that you’re doing it right. If you’re the kind of person who gets nervous about others handling tasks, you fully understand how stressful it can be to have someone you don’t know or trust working on important initiatives; particularly working with your company’s technology.

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The Best Way to Manage Your Technology is also the Easiest!

The Best Way to Manage Your Technology is also the Easiest!

Technology’s incredible growth has brought about a need for technicians who are skilled enough to handle everyday maintenance. As time passes, technology grows more complex, and as such it requires more comprehensive maintenance. Eventually, innovators in the IT industry discovered that their services could be improved by preventing technology problems from happening in the first place. Enter: managed IT services.

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Why Managed IT is WAY Better Than Break-Fix IT

Why Managed IT is WAY Better Than Break-Fix IT

Every organization has mission-critical systems that they rely on in order to function, and the IT technician is responsible for keeping them running. Modern technology and best practices have given rise to a new way of managing business technology, one that knocks the traditional break-fix IT out of the water.

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Outsourcing IT Helps Businesses Maximize Their Return on Investment

b2ap3_thumbnail_msp_handshake_400.jpgYou started your business because you have a particular skill set. This is what allows you to continue doing business as usual. However, this also means that there are some topics that you might not understand completely. This is why you hire employees from diverse backgrounds, and it’s one reason that you should consider outsourcing what you can to professionals in specific fields.

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3 Fundamentals Every IT Strategy Needs

b2ap3_thumbnail_questioning_your_it_400.jpgWhen running a business, you can’t always upgrade your technology to the latest and greatest equipment or software every time something new comes out. Yet, you also don’t want to be left behind, which would be limiting to your growth and mobility. Moving forward can be a daunting task, especially if you haven’t revamped your IT strategy in some time. Paying attention to the details is an important part of avoiding potential roadblocks with your future IT strategy.

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Windows 8 Users Will No Longer Receive Patches and Security Updates

b2ap3_thumbnail_windows_8_done_400.jpgIf you’re one of the unfortunate souls still using Windows 8 (as opposed to 8.1) on your business’s workstations, you should consider upgrading, and as soon as possible. Microsoft has cut off support for its infant operating system, so if you want patches, security updates, and just a better overall operating system, upgrading to Windows 8.1 or 10 is an ideal solution to this dilemma.

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Why We’re Happy to Reveal Our IT Secrets

b2ap3_thumbnail_fix_own_computer_400.jpgA whole lot of technical training is what separates an average PC user from the IT technician servicing their malfunctioning computer. We know a lot about how technology works, and this knowledge is no guarded secret. In fact, we’re happy to share it with you.

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It’s Easy to Forget about Quality IT Service, and That’s Okay

b2ap3_thumbnail_good_business_through_good_it_400.jpgWhen it comes to service jobs, there are two kinds: Those where the work is highly visible, and those where work gets accomplished behind the scenes. Each service is valued and needed, yet, one may receive more attention and recognition than the other. Managed IT service falls under the latter category, and we’re totally okay with that.

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3 Benefits That a Managed Help Desk Solution Brings to the SMB

b2ap3_thumbnail_managed_it_services_400.jpgAs a business owner, you know that technology is a necessary, albeit unpredictable, investment. Your organization thrives off of it operating as expected, yet suffers when it doesn’t function properly. This is the primary reason why the idea of help desk support was first introduced. It’s an effective medium through which your employees can receive tech support when it’s needed most.

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