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TotalCareIT™ is proud to announce the launch of our new website at The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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Friday Forum with Flavin, Nooney & Person

The research and advisory firm, Gartner Group, found that 43% of small and medium size companies were immediately put out of business by a “major loss” of computer records, and another 51 percent permanently closed their doors within two years — leaving a mere six percent “survival” rate.

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5 Ways to Supercharge Your Help Desk

As your first line of customer support, your help desk needs to be a finely tuned machine—agile and ready to handle any technical issues the customer throws its way. To keep your team focusing on priorities rather than trying to determine which issues are urgent, you need a solid inbound and outbound ticketing process, complete with escalation procedures and ticket resolution procedures.

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TotalCareIT Wins with Brocade Wired and Wireless Campus Solution for Schools

TotalCareIT™ helped a public-charter school in Florida learn how they could support "Bring Your Own Device," and scale to support future growth in student numbers, with Brocade® ICX® 6450 switches and Brocade Mobility 650 Access Points for top-class classroom Wi-Fi.

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TotalCareIt Helps Employers Manage the Trend

When Charles Berry founded TotalCareIT in 2001, his plan was to bring the business practices and services offered at his former South Miami employer, Western Digitech, to the Brevard County market. Once TotalCareIT was off and running, he soon realized the immense need for his new company's expertise, especially among small- and medium-sized businesses attempting to manage their company's IT infrastructure on their own.

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Mark Rouleau joins TotalCareIT

TotalCarelT has hired Mark Rouleau as senior engineer.

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Latest Blog Entry

When you want your workforce to operate more productively, and engagement has been shown to have positive effects on productivity, it makes sense that you would want to actively promote activities that have been shown to improve engagement. One approach that many companies a...

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