The Florida IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When Charles Berry founded TotalCareIT in 2001, his plan was to bring the business practices and services offered at his former South Miami employer, Western Digitech, to the Brevard County market. Once TotalCareIT was off and running, he soon realized the immense need for his new company’s expertise, especially among small- and medium-sized businesses attempting to manage their company’s IT infrastructure on their own.

Essentially, Berry was (and still is) able to deliver peace of mind to business owners by offering a wide breadth of IT solutions and 24/7 IT management on an outsourced basis. TotalCareIT even offers the rare service of business hardware purchasing (with all purchases made locally), ensuring that the business at hand procures the right hardware for its unique needs.

“A business’s network connects video, voice, data and wireless all together. Our specialty is managing the network,” explained Berry. “Everything in the network relies on that communication.”

Data security, for instance, is an element of the network that must be managed properly. “As with any security system, there is a give and take of convenience. The most convenient networks are the least secure and the most secure networks are the least convenient. Finding the right organization-specific combination is essential,” explained Berry.

The New Normal

That’s especially true in today’s business world in which it is fast becoming the norm for employees to use their personal devices (e.g. laptops, tablets, smart phones) for business purposes – a trend commonly known as Bring Your Own Device (BYOD).

“BYOD started in 2009, but didn’t gain too much traction until 2011 when Citrix and VMware coined the term,” said Berry.

As with most new emergences, there are benefits and drawbacks to BYOD and doing it right can be a strategic advantage.  “On the positive side, BYOD means greater productivity among employees as it allows the freedom to access voice and data from anywhere, anytime. Business owners that allow BYOD also eliminate their capital expense of hardware, or, if they reimburse the expense, they can turn it into an operating expense,” explained Berry.

That said, the increased costs associated with supporting and securing reliable wired and wireless networks for multiple devices with various operating systems may offset the hardware cost savings. “Traditionally, the ability to standardize the IT infrastructure of a business has lowered the cost (of time or money),” said Berry. “BYOD throws this out the window.”

One of the primary concerns of BYOD is data ownership. When corporate data resides on the same device that contains the employee’s personal data, like family photos, a paramount issue can arise if the device needs to be wiped.

Plan, Plan, Plan

These drawbacks are why Berry says any business owner adopting BYOD should “plan, plan, plan.”

This refers to having proper policies – specifically a Mobile Device Management (MDM) Compliance Policy – in place, enforced and communicated to employees. He added that business owners must also plan for QoS (quality of service) as it relates to bandwidth at the network’s core and edge. Business owners must also examine bottlenecks to relieve network pressure and ensure IT support does not become overwhelmed.

For business owners who don’t employ an IT department, the services and capabilities of companies like TotalCareIT can be especially useful. Berry said everyone at TotalCareIT has a passion for what they do, and the company as a whole stands out by developing a deep understanding of its clients’ businesses, then finding solutions that are the right fit. “TotalCareIT delivers robust, secure network infrastructure management and consulting to businesses that have discovered that doing it right is too expensive to do themselves,” he said.

Essentially, Berry was (and still is) able to deliver peace of mind to business owners by offering a wide breadth of IT solutions and 24/7 IT management on an outsourced basis. TotalCareIT even offers the rare service of business hardware purchasing (with all purchases made locally), ensuring that the business at hand procures the right hardware for its unique needs.

A business's network connects video, voice, data and wireless all together. Our specialty is managing the network," explained Berry. "Everything in the network relies on that communication."

Data security, for instance, is an element of the network that must be managed properly. "As with any security system, there is a give and take of convenience. The most convenient networks are the least secure and the most secure networks are the least convenient. Finding the right organization-specific combination is essential," explained Berry.

The New Normal

That's especially true in today's business world in which it is fast becoming the norm for employees to use their personal devices (e.g. laptops, tablets, smart phones) for business purposes – a trend commonly known as Bring Your Own Device (BYOD).

"BYOD started in 2009, but didn't gain too much traction until 2011 when Citrix and VMware coined the term," said Berry.

As with most new emergences, there are benefits and drawbacks to BYOD and doing it right can be a strategic advantage. "On the positive side, BYOD means greater productivity among employees as it allows the freedom to access voice and data from anywhere, anytime. Business owners that allow BYOD also eliminate their capital expense of hardware, or, if they reimburse the expense, they can turn it into an operating expense," explained Berry.

That said, the increased costs associated with supporting and securing reliable wired and wireless networks for multiple devices with various operating systems may offset the hardware cost savings. "Traditionally, the ability to standardize the IT infrastructure of a business has lowered the cost (of time or money)," said Berry. "BYOD throws this out the window."

One of the primary concerns of BYOD is data ownership. When corporate data resides on the same device that contains the employee's personal data, like family photos, a paramount issue can arise if the device needs to be wiped.

Plan, Plan, Plan

These drawbacks are why Berry says any business owner adopting BYOD should "plan, plan, plan."

This refers to having proper policies – specifically a Mobile Device Management (MDM) Compliance Policy – in place, enforced and communicated to employees. He added that business owners must also plan for QoS (quality of service) as it relates to bandwidth at the network's core and edge. Business owners must also examine bottlenecks to relieve network pressure and ensure IT support does not become overwhelmed.

For business owners who don't employ an IT department, the services and capabilities of companies like TotalCareIT can be especially useful. Berry said everyone at TotalCareIT has a passion for what they do, and the company as a whole stands out by developing a deep understanding of its clients' businesses, then finding solutions that are the right fit. "TotalCareIT delivers robust, secure network infrastructure management and consulting to businesses that have discovered that doing it right is too expensive to do themselves," he said.



Who Are We?

It's Nice To Know Who You're Working With, We Get That

TotalCareIT™ understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

About TotalCareIT™
 

We are not your typical business, We are your business partners

We live by the idea that your business needs come first, so much so that our CEO Charles Berry has written a letter for you to read showing just how dedicated our team is to not only solving problems but your success!

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Our Difference
 

It's a Secret

Shhh, don't tell anyone we told you!

WARNING: We are about to let you in on a secret about how most computer companies really make their money! We will cover the three main types of IT companies and what you can expect out of them.

Discover What It Is!
 

Refer A Friend To TotalCareIT™!

Do you know someone who you think my benefit from our services? Let us know and we will get in touch with them!

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Refer a Friend
 
 

What Our Clients Say

  • Growth is No Challenge
    Orlando
    Dogipot

    Our company has been using TotalCareIT for over 10 years. They have done a great job navigating us through our growth and the IT needs that have come with it. TotalCareIT also has done an amazing job jumping right on things when we have had IT issues so that any business interruptions were minimized. Charles Berry and his team do a great job ...

  • Best Kept Secret
    Satphone Store

    TotalCareIT took over our complex network when our internal IT guy left 10 years ago. They started off by documenting the network and then swiftly made dramatic changes to simplify our infrastructure. I really thought they would just manage what we had as it was in their best interest financially. We really haven’t trusted IT before this as ju...

  • No Curveballs
    ABS Structural

    Due to an unexpected turn of events, we found ourselves in quick need of outsourcing our IT requirements. We were referred to Charles at TotalCareIT; he and Mark quickly jumped into action and seamlessly incorporated what was needed to secure our backup procedure and system updates. Any problems that occurred were dealt with in a swift and eff...

  • Do it Once and Do it Right
    Alpizar Law

    TotalCareIT has delivered fast reliable support since 2003. They manage our Cisco Unified Communications, our network servers and desktops. The have performed numerous reliable upgrades to our software and hardware over the years with attention cost and uptime. In 2010...

  • The Only Customer
    LB Auto Parts

    The people at TotalCareIT set the bar for what a real IT company should be.  Their level of expertise and their knowledge of all things technical are truly astounding.  Their dedication to you as a client will make you feel as though you are their only client, especially with their response time with IT needs or questions, big or small...

  • Out of the IT Business

    As an owner of NSI radiology, I know we are a highly tech dependent company.  With multiple locations in Florida, we found that in house IT could easily be compromised should something horrible happen to any of the people in IT. We needed documentation of our complex network, processes for support delivery, and to make sure that our custome...

Know someone who would benefit from TotalCareIT™? Let us know!

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