INSIDE SCOOP: THE LOWDOWN ON TotalCareIT™ VERSUS THE COMPETITION

PSST... THIS STAYS BETWEEN US!

HEADS UP: We’re about to spill the beans on the closely guarded secrets of how many computer service firms really pad their pockets! Get ready for an eye-opening tour through the landscape of IT services, dissecting the three primary business models you’re likely to encounter.

THE CLOCK-WATCHING COMPUTER CREW

In our world, these are the 'break-fix' operations. The name of the game here is simple: they bank on the inevitable breakdown of your tech, ensuring a steady stream of revenue fixing what falls apart. Typically, their billing runs by the hour, or they might tempt you with discounted rates for bulk time purchases. When their techs do make an appearance, it’s to tackle one issue at a time, at a premium cost. These techs are often on a tight leash, with expectations to meet certain billable thresholds, directly influencing their earnings. Thus, they're motivated to address the issue at hand swiftly to hop onto the next lucrative job, leaving little room for preventative care or addressing underlying issues. Educating your team on even basic troubleshooting, like a simple router reset, isn’t in their interest—it’s a potential future call-out fee gone. Moreover, diving deeper into your systems or offering proactive advice could encroach on their packed schedule of billable visits. While this approach may suffice for individual users, businesses seeking reliability and efficiency will find it lacking.

Ultimately, you’re left footing the bill for the call-out, not to mention the downtime costs of sidelined employees.

THE "BETTER SAFE THAN SORRY" TECH FIRM

Then, there are those who champion regular preventative maintenance, scheduling visits like clockwork to ensure your IT infrastructure remains in tip-top shape. This model sounds appealing, right? It means your systems are consistently checked and maintained. However, there’s a catch. These techs are usually on a strict timetable, unable to extend their stay without extra charges applying. What’s more, if they wrap up early, directives often push them to either artificially extend their visit or swiftly move on to the next client—leaving you to pay for the full slot regardless of actual time spent. This model is a favorite among tech firms for its predictability and zero risk on their part—if your needs exceed the scheduled time, your bill simply grows.

ENTER THE TotalCareIT™ REVOLUTION

Here’s where we turn the tables. Say goodbye to exorbitant hourly fees that mysteriously find their way onto your invoice, and hello to proactive, comprehensive support for your entire team at no unexpected cost. Introducing TotalCareIT™: a harmonious blend of on-demand hourly support and thorough preventative maintenance, all rolled into one predictable, flat-rate package. We’ve poured resources into a robust infrastructure capable of monitoring your servers and workstations around the clock, preempting problems to keep you up and running. Our flat-rate service encompasses everything from security patches and antivirus updates to unlimited, 24/7 access to our live help desk—without a single extra fee. Embrace peace of mind, knowing your IT needs are fully covered day and night, all for one straightforward price. With TotalCareIT™, proactive care, time and cost savings, and reduced stress are all part of the package.