The Florida IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At TotalCareIT™, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      TotalCareIT™ understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

      About TotalCareIT™
       

      We are not your typical business, We are your business partners

      We live by the idea that your business needs come first, so much so that our CEO Charles Berry has written a letter for you to read showing just how dedicated our team is to not only solving problems but your success!

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      Our Difference
       

      It's a Secret

      Shhh, don't tell anyone we told you!

      WARNING: We are about to let you in on a secret about how most computer companies really make their money! We will cover the three main types of IT companies and what you can expect out of them.

      Discover What It Is!
       

      Refer A Friend To TotalCareIT™!

      Do you know someone who you think my benefit from our services? Let us know and we will get in touch with them!

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      Refer a Friend
       
       

      What Our Clients Say

      • Growth is No Challenge
        Orlando
        Dogipot

        Our company has been using TotalCareIT for over 10 years. They have done a great job navigating us through our growth and the IT needs that have come with it. TotalCareIT also has done an amazing job jumping right on things when we have had IT issues so that any business interruptions were minimized. Charles Berry and his team do a great job ...

      • Best Kept Secret
        Satphone Store

        TotalCareIT took over our complex network when our internal IT guy left 10 years ago. They started off by documenting the network and then swiftly made dramatic changes to simplify our infrastructure. I really thought they would just manage what we had as it was in their best interest financially. We really haven’t trusted IT before this as ju...

      • No Curveballs
        ABS Structural

        Due to an unexpected turn of events, we found ourselves in quick need of outsourcing our IT requirements. We were referred to Charles at TotalCareIT; he and Mark quickly jumped into action and seamlessly incorporated what was needed to secure our backup procedure and system updates. Any problems that occurred were dealt with in a swift and eff...

      • Do it Once and Do it Right
        Alpizar Law

        TotalCareIT has delivered fast reliable support since 2003. They manage our Cisco Unified Communications, our network servers and desktops. The have performed numerous reliable upgrades to our software and hardware over the years with attention cost and uptime. In 2010...

      • The Only Customer
        LB Auto Parts

        The people at TotalCareIT set the bar for what a real IT company should be.  Their level of expertise and their knowledge of all things technical are truly astounding.  Their dedication to you as a client will make you feel as though you are their only client, especially with their response time with IT needs or questions, big or small...

      • Out of the IT Business

        As an owner of NSI radiology, I know we are a highly tech dependent company.  With multiple locations in Florida, we found that in house IT could easily be compromised should something horrible happen to any of the people in IT. We needed documentation of our complex network, processes for support delivery, and to make sure that our custome...

      Latest Blogs

      Microsoft Sets Itself Up Nicely With Windows Store Loophole

      From a business perspective, it makes sense that Microsoft would do this. After all, the new operating system version makes it so that there are no digital means to keep employees from purchasing apps and other media on their workstations. Thus, Microsoft can make more money. The problem, though, is that company workstations are designed for work, not play. You don’t want your workstations cluttered with non-essential applications that don’t do anything other than take up space and cause employee distraction.

      Thus, the only real way to keep employees from using the Windows Store on the latest versions of Windows 10 is to spend more money, which some organizations will reel over. This development has forced administrators to consider adopting Windows 10 Enterprise if they’re adamant about removing access to the Windows Store on company systems.

      In a press release, Microsoft stated, "Windows 10 Pro offers a subset of those capabilities and is recommended for small and mid-size businesses looking for some management controls, but not the full suite necessary for IT pros at larger enterprises. The ability to block access to the Windows Store is typically for organizations who want more control over corporate-owned devices. This fits into the value of Windows 10 Enterprise."

      So, returning to our previous point, of course this change makes sense for Microsoft. Either they make money from your upgrade to Windows 10 Enterprise, or they make money from the apps, games, and other media downloaded by your end-users. So, what can a productivity-minded business owner do to remediate this issue?

      The easiest way to fix this problem is to implement some type of productivity-tracking solution, or perhap look into a web content filtering system that keeps employees from browsing dangerous or wasteful websites. The idea is that you want your employees to be held accountable for the time that they spend in the office, whether they’re on the clock and working diligently, or wasting time to whittle away the workday.

      Or, alternatively, perhaps Microsoft’s Windows 10 Enterprise solution really does suit your organization’s needs. This demands that you have a complete understanding of what your business’s specific needs are, and whether Microsoft’s Windows 10 Enterprise edition will be a boon or a hinderance.

      For assistance with your technology, and finding solutions that work for you, reach out to us at 321-259-5500.

      Learn More

      Tip of the Week: Forgot Your Wi-Fi Password? Here’s How to Find It

      Check the Router and Its Documentation
      Despite it being a best practice to immediately change your Wi-Fi router’s password, some people continue to use the default code that’s provided with the device upon setup. This is a dangerous practice, but at least it makes it easy to remember the password and distribute it to those who need it. Start by looking on the bottom of the router itself, or on any label attached to it. You should be able to see the default SSID, as well as the password.

      If you don’t see a label on the device, you can try to find documentation online for what the default password may be. Often times, you can find the default password in a manual that came with the device. Other times you may be able to find a list of common default passwords on the Internet. Once you’ve found it, make sure to change it immediately, as continuing to use unsecured credentials puts your network at risk. If this is the case, it also wouldn’t hurt to get your network audited by a trusted IT provider to determine if there are other potential threats and weaknesses.

      Find the Password to a Network You’re Connected To
      If you’ve already connected to a Wi-Fi network, Windows will remember the password that you used to connect to it. The tricky part is finding where this information is stored on your device. If you just want to find the password for the Wi-Fi network that you’re currently connected to, it’s simple enough.

      First, head to Network and Sharing Center, which can be found in the Control Panel. Or, you can just right-click on the wireless network icon in your taskbar. You should see the option for Open Network and Sharing Center appear. From here, just select the name of your wireless network, and a new window will open called Wi-Fi Status. From here, click on the Wireless Properties button, and navigate to the Security tab. Be sure to check the box, Show characters, and you’ll be able to see the Wi-Fi password.

      Keep in mind that you’ll, more often than not, probably need administrator privileges to see the network login credentials for your wireless network. Since you’re a business owner, you probably won’t have this problem, but if the need arises, have your team go through the proper channels (like contacting your internal or outsourced IT department) if they need access to the wireless password.

      For more great tips and tricks, subscribe to TotalCareIT™’s blog.

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      Alert: Acer Breach Compromised Customer Credit Cards

      In other words, the breach revealed basically everything that a hacker would need to hijack your identity and make fraudulent purchases using your finances. Those were are affected by this breach are limited to the United States, Canada, and Puerto Rico, though it’s always a best practice to check on your accounts for any unauthorized transactions. In-store customers should also keep tabs on their accounts, just to be on the safe side.

      Acer has kept quiet to the nature of the breach, perhaps due to internal user error. This is one of the major reasons why data breaches happen, and it can be as easy as giving sensitive credentials, like passwords or usernames, to the wrong person. All it takes is one phishing email to trick an employee who doesn’t know any better, which is both an embarrassing and frustrating occurrence.

      Acer, due to their relatively large consumer base, was a big target for hackers and criminals, but this doesn’t mean that small companies are any safer from threats. While it certainly helps to keep a low profile, today’s online environment shows that even inconspicuous small businesses could accidentally contract and foster the growth of viruses or malware. The best bet that your business has is to prepare for the worst and to educate your employees on how to keep themselves and your business’s data safe in an online environment.

      These best practices include:

      • Practice good judgment: If an employee opens up an email that seems to be legitimate, and clicks on suspicious links or attachments, this invites tragedy into your business’s network. Phishing attacks, like the aforementioned example, are common threats that your employees need to be prepared to deal with. Educate your employees on how to identify common signifiers of phishing attacks, and to approach each message with a critical eye.
      • Make security part of company culture: Password protocol is a major problem, particularly because people tend to use simple passwords that are easy to remember, rather than ones that are secure. Therefore, you need to reinforce that your employees should use complex passwords that combine letters, numbers, and symbols. These passwords should be changed regularly, just to stay on the safe side.

      For more assistance with keeping your data protected, contact TotalCareIT™ at 321-259-5500.

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      Know someone who would benefit from TotalCareIT™? Let us know!

      Latest News

      TotalCareIT™ launches new website!

      TotalCareIT™ is proud to announce the launch of our new website at www.totalcareit.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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