The Florida IT Experts

We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At TotalCareIT™, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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  • Comments

      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      TotalCareIT™ understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

      About TotalCareIT™

      We are not your typical business, We are your business partners

      We live by the idea that your business needs come first, so much so that our CEO Charles Berry has written a letter for you to read showing just how dedicated our team is to not only solving problems but your success!

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      Our Difference

      It's a Secret

      Shhh, don't tell anyone we told you!

      WARNING: We are about to let you in on a secret about how most computer companies really make their money! We will cover the three main types of IT companies and what you can expect out of them.

      Discover What It Is!

      Refer A Friend To TotalCareIT™!

      Do you know someone who you think my benefit from our services? Let us know and we will get in touch with them!

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      Refer a Friend

      What Our Clients Say

      • Growth is No Challenge

        Our company has been using TotalCareIT for over 10 years. They have done a great job navigating us through our growth and the IT needs that have come with it. TotalCareIT also has done an amazing job jumping right on things when we have had IT issues so that any business interruptions were minimized. Charles Berry and his team do a great job ...

      • Best Kept Secret
        Satphone Store

        TotalCareIT took over our complex network when our internal IT guy left 10 years ago. They started off by documenting the network and then swiftly made dramatic changes to simplify our infrastructure. I really thought they would just manage what we had as it was in their best interest financially. We really haven’t trusted IT before this as ju...

      • No Curveballs
        ABS Structural

        Due to an unexpected turn of events, we found ourselves in quick need of outsourcing our IT requirements. We were referred to Charles at TotalCareIT; he and Mark quickly jumped into action and seamlessly incorporated what was needed to secure our backup procedure and system updates. Any problems that occurred were dealt with in a swift and eff...

      • Do it Once and Do it Right
        Alpizar Law

        TotalCareIT has delivered fast reliable support since 2003. They manage our Cisco Unified Communications, our network servers and desktops. The have performed numerous reliable upgrades to our software and hardware over the years with attention cost and uptime. In 2010...

      • The Only Customer
        LB Auto Parts

        The people at TotalCareIT set the bar for what a real IT company should be.  Their level of expertise and their knowledge of all things technical are truly astounding.  Their dedication to you as a client will make you feel as though you are their only client, especially with their response time with IT needs or questions, big or small...

      • Out of the IT Business

        As an owner of NSI radiology, I know we are a highly tech dependent company.  With multiple locations in Florida, we found that in house IT could easily be compromised should something horrible happen to any of the people in IT. We needed documentation of our complex network, processes for support delivery, and to make sure that our custome...

      Latest Blogs

      Is it Time to Rethink the 8-Hour Workday?

      To understand this shift, let’s look to the origin of the eight-hour workday. The Industrial Revolution gave birth to a shorter, more productive workday. It all started with a Welsh activist named Robert Owen, who in 1817 argued for “Eight hours labor, eight hours recreation, eight hours rest.” It seemed like a radical idea at the time. Workdays often exceeded 12 hours, and lasted for as long as 16 hours or longer. However, the Ford Motor Company in the early 20th century revolutionized the workplace with the implementation of the eight-hour workday, while also doubling wages.

      As you might imagine, the increased productivity that this resulted in was immense, and significantly improved both work ethic and working conditions. Just think about how today’s workplace can learn from this development. A study, which analyzed 2,000 full-time office workers, indicates that your employees might only be productive for as few as three hours a day. This might be shocking to hear, but when you consider how many distractions are in the office, you shouldn't be surprised. Here are some of the distractions that the study found were most prominent:

      • Reading news websites: 1 hour 5 min
      • Checking social media: 44 min
      • Discussing non-work-related things with coworkers: 40 min
      • Searching for new jobs: 26 min
      • Taking smoke breaks: 23 min
      • Making calls to partners/friends: 18 min
      • Making hot drinks: 17 min
      • Texting or instant messaging: 14 min
      • Eating snacks: 8 min
      • Making food in office: 7 min

      Of course, some of these distractions could easily be removed through use of a content filtering system on your network. This can block access to time-wasting or inappropriate websites like Facebook, Twitter, BuzzFeed, those that host pornography, and many others, with the primary goal of retaining productivity and ensuring that your employees don’t visit potentially dangerous websites.

      Would the world benefit from cutting the workday once again to achieve a higher level of productivity and worker satisfaction? Who knows; but the least you can do is implement a content filtering solution to keep your team focused. To learn more, reach out to us at 321-259-5500.

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      Tip of the Week: Merge Your Mobile Devices and Stop Carrying 2 Phones

      Use Call Forwarding
      If the only reason you’re lugging around a second phone is because you need it to answer calls, then you can easily leave one phone behind by forwarding all incoming calls to the other phone. Virtually every cell phone has this feature. In Android (depending on your version), open the phone app > Call settings > Additional settings > Call forwarding, you’ll then select which call forwarding option you want and enter the phone number of the second device. Just remember to turn off call forwarding when you return to your other phone and no longer need it activated.

      Many VoIP phone systems let you automatically forward calls to cell phones. In some cases, you can even set up a schedule so after hours calls can be forwarded to your cell phone. Depending on your VoIP solution, you may just need to download an app.

      Mirror Text Messages
      While call forwarding is super easy to set up, forwarding your text messages is a little more complicated. Unlike call forwarding, the ability to mirror text messages between two devices doesn’t come as a standard feature on Android or iOS, which means that you’ll have to seek out the assistance of a third-party solution. One such text messaging mirroring solution is MySMS. The only drawback is that comes with a yearly fee of $9.99.

      Set Up Multiple Accounts on One Device
      Did you know that both Android and iOS devices allow users to set up multiple accounts on a single device? This may be an ideal situation if you want to add your work account to your personal device, or vice versa. Two things to keep in mind when doing this: 1) make sure to correctly set up important apps like calendar and email so you don’t get these mixed up, and 2) if you’re adding a work account, be sure to review your company’s mobile device security policy so you’re not putting sensitive data at risk.

      Sync Your Apps to the Cloud
      Whether you only have one smartphone and one PC, or you’re using two smartphones, a tablet, a laptop, and a workstation, it can be confusing to use multiple devices. If you’re looking to streamline your device usage, then syncing your cloud-based apps like Dropbox, Office 365, Google Drive, iCloud, etc., is the way to go. Otherwise, you’ll risk each device hosting critical data that can’t be accessed from other devices.

      By consolidating your mobile devices, you’ll reduce the risk of having the device you’re not using getting lost or stolen, and it will be much more convenient than having to switch back and forth between devices. Of course, when merging devices like this, you’ll want to make sure that you’re not leaking sensitive data, and that you’re in compliance with whatever security policies your company has in place.

      For assistance with this and all of your technology needs, call TotalCareIT™ at 321-259-5500.

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      3 Considerations Every Business Owner Must Make When Implementing a BYOD Policy

      Approximately 92 percent of those who use BYOD claim to use their smartphones for work purposes at least once every week, while 40 percent of respondents from a survey by Software Advice found that they have ran into fewer technical problems with their personal devices. The idea is that users are more familiar with their own devices, which in turn leads to fewer technical hiccups and need for help desk support.

      Allowing your employees to connect to your in-house network and work using their personal devices can be beneficial, but you need to approach the risk in a realistic fashion. Your business should consider the following three restrictions to add to your organization’s Bring Your Own Device policy.

      Data and User Access
      The security of your data should be top priority when implementing a new technology solution, particularly with BYOD. It’s important to remember that the security of your data is only as optimal as the security of the devices accessing your data. Therefore, the more endpoints that are accessing your data, the greater the risk to your data. The natural solution is to limit the amount of devices that access data, but this isn’t feasible when you have a network filled with users who need access to specific data for their daily duties. Thankfully, BYOD policies and user management solutions allow your business to restrict access to certain data on a per-user basis, thus limiting users from accessing data which they have no business seeing. The result is greater security without compromising operations.

      Application Whitelisting/Blacklisting
      Certain applications will request access to data that may or may not be required for them to perform properly. A classic example is something like a smartphone flashlight application requiring access to your contacts or email address in order to function. A good BYOD policy should include a mobile device management solution that can whitelist and blacklist apps from accessing sensitive corporate data.

      Security Best Practices
      Employee education is an important part of implementing a BYOD policy. You need to make security second-nature for anyone who brings in their mobile devices, as their practices outside the office could have an effect on the way they use their devices on your network. Take the time to show them how to stay safe online, and be sure to quiz them regularly as to your preferred security best practices. Doing so protects your organization’s infrastructure and your employees’ personal devices, so it’s a win-win scenario. In fact, whenever an employee brings a new device to work, you should have either your IT department or an outsourced provider train them on how best to use it while in the workplace.

      As the number of devices in the workplace skyrockets, it’s better to embrace these changes than to ignore them entirely. To learn more about BYOD, reach out to us at 321-259-5500.

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      Know someone who would benefit from TotalCareIT™? Let us know!

      Latest News

      TotalCareIT™ launches new website!

      TotalCareIT™ is proud to announce the launch of our new website at The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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