The Florida IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At TotalCareIT™, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      TotalCareIT™ understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

      About TotalCareIT™
       

      We are not your typical business, We are your business partners

      We live by the idea that your business needs come first, so much so that our CEO Charles Berry has written a letter for you to read showing just how dedicated our team is to not only solving problems but your success!

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      Our Difference
       

      It's a Secret

      Shhh, don't tell anyone we told you!

      WARNING: We are about to let you in on a secret about how most computer companies really make their money! We will cover the three main types of IT companies and what you can expect out of them.

      Discover What It Is!
       

      Refer A Friend To TotalCareIT™!

      Do you know someone who you think my benefit from our services? Let us know and we will get in touch with them!

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      Refer a Friend
       
       

      What Our Clients Say

      • Growth is No Challenge
        Orlando
        Dogipot

        Our company has been using TotalCareIT for over 10 years. They have done a great job navigating us through our growth and the IT needs that have come with it. TotalCareIT also has done an amazing job jumping right on things when we have had IT issues so that any business interruptions were minimized. Charles Berry and his team do a great job ...

      • Best Kept Secret
        Satphone Store

        TotalCareIT took over our complex network when our internal IT guy left 10 years ago. They started off by documenting the network and then swiftly made dramatic changes to simplify our infrastructure. I really thought they would just manage what we had as it was in their best interest financially. We really haven’t trusted IT before this as ju...

      • No Curveballs
        ABS Structural

        Due to an unexpected turn of events, we found ourselves in quick need of outsourcing our IT requirements. We were referred to Charles at TotalCareIT; he and Mark quickly jumped into action and seamlessly incorporated what was needed to secure our backup procedure and system updates. Any problems that occurred were dealt with in a swift and eff...

      • Do it Once and Do it Right
        Alpizar Law

        TotalCareIT has delivered fast reliable support since 2003. They manage our Cisco Unified Communications, our network servers and desktops. The have performed numerous reliable upgrades to our software and hardware over the years with attention cost and uptime. In 2010...

      • The Only Customer
        LB Auto Parts

        The people at TotalCareIT set the bar for what a real IT company should be.  Their level of expertise and their knowledge of all things technical are truly astounding.  Their dedication to you as a client will make you feel as though you are their only client, especially with their response time with IT needs or questions, big or small...

      • Out of the IT Business

        As an owner of NSI radiology, I know we are a highly tech dependent company.  With multiple locations in Florida, we found that in house IT could easily be compromised should something horrible happen to any of the people in IT. We needed documentation of our complex network, processes for support delivery, and to make sure that our custome...

      Latest Blogs

      Why Some People Can’t Be Productive While Travelling

      This very common sensation is motion sickness and it plagues travelers trying to maintain their productivity every single day. It really makes one wonder (usually in frustration as they experience it personally), why does this happen?

      Science provides the answer to this question by telling us that it's all in our head.

      This conclusion isn’t nearly as cheeky as it sounds. The fault lies in the thalamus, the part of your brain that processes sensory input and translates the signals into recognizable messages. Under normal conditions, the messages complement each other nicely; your eyes see movement, you feel yourself moving forward, etc. However, if you’re in motion but are focused on a seemingly stationary object (such as the device you are working on), these messages go awry.

      The brain, appropriately enough, gets confused. While focused visually on a stationary object, and so receiving a “stationary” verdict from part of the thalamus, the brain is also contending with the messages the other senses are sending indicating movement. Unfortunately, since the human brain was not future-proofed when it initially developed eons ago, it can only come up with one rationale for this discrepancy of signals: poison.

      So the nausea that is synonymous with motion sickness is simply the body’s natural, better-safe-than-sorry response to the imaginary poison your brain thinks is causing things to seem stationary and in motion at the same time. Neurological differences contribute to making the experience different between individuals, which is why some people are more sensitive than others. Here are a few things a worker-on-the-go can do to resolve these issues:

      • Stay hydrated
      • Crack a window and get some fresh air
      • Utilize high-contrast or nighttime mode on your device to prevent eye strain. Need help setting this up? Contact TotalCareIT™.
      • Take some Dramamine
      • Utilize text-to-voice (as long as it doesn’t bother other travelers)

      If you are one of the many sensitive folks, your time in transit may be better spent resting up for your responsibilities at your destination, or perhaps focusing on your responsibilities while there. If you’re one of those fortunate resilient people, feel free to continue pecking away at your devices while you have the opportunity. Just remember to take a break from your extra work time now and then.

      How do you combat motion sickness? Let us know in the comments.

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      Tip of the Week: 3 Reasons Why Outsourced IT Makes Sense for SMBs

      Qualified, Trained Professionals
      When you’re looking for someone to lead your IT department, you want someone who has both the technological know-how and the skills to ensure they can provide a return-on-investment for your business. This often means that you want someone who has been around the block a time or two--someone who has plenty of experience, perhaps even certifications, and can offer ways to improve your IT management strategies. You don’t want to hire some hack to take care of your mission-critical technology. Also, some regions are landlocked in terms of talent available, and you may feel the need to give someone who is perhaps unqualified for the position the benefit of the doubt.

      Instead, you can outsource the responsibility of an IT department to a managed service provider. Since most problems can be resolved remotely, you don’t necessarily need an on-site IT department, and you can instead invest in a relationship with a tried-and-true provider like TotalCareIT™.

      Fewer Salaries to Pay
      If you were to hire an internal IT department, you would have to add several salaries to your payroll and budget--not necessarily a cost that a small business can easily absorb. Of course, you could also have your employees be responsible for the upkeep of their technology, but this isn’t advisable, as they won’t have the formal or hands-on training required to prevent major catastrophe.

      To resolve this issue, outsourced IT takes your IT expenses and consolidates them into a month-by-month service agreement, in which you only pay the specified amount for services rendered. This frees up the funds that you would use on a salary for more variable use on other aspects of your business.

      Less Time Wasted on IT Troubles
      A major cause for concern when dealing with IT troubles is that a ton of time and resources goes into resolving them. If you don’t have an internal IT department, this means that your office could be thrown into chaos by an unexpected IT complication. Even if your team is responsible for ensuring that your IT is managed properly, they could waste all sorts of time and resources on it, when they should instead be focused on their jobs--which certainly shouldn’t consist of managing your technology solutions.

      Outsourcing eliminates the frustration that you’d undoubtedly feel if your organization were to manage its own technology. By having others handle your solutions, your team saves time that is better spent on other initiatives. These initiatives should be aimed at improving your organization’s operations and bringing new, exciting projects to the table.

      Do you have any questions or concerns about outsourced IT support? If so, reach out to us at 321-259-5500. We’d be happy to discuss what we can offer your business.

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      A Look Back at 2016’s Biggest Cyber Security Stories

      Let’s take a look back at some of the major revelations from this past year.

      The Internet of Things is Vulnerable
      Thousands of devices are infected with malware, which can lead them to form a massive botnet, hackers are then able to utilize this infected swarm to cause havoc. The Mirai botnet, which targets Internet of Things devices, infects smart devices and uses them for various purposes. One of the most notorious recent attacks was on the DNS provider Dyn, which resulted in issues with domain name resolution for several hours last year. Major websites were unable to function properly, and it’s safe to say that the IoT will be yet another major mode of attack for hackers in 2017. Whether or not device manufacturers will continue to see security as an afterthought has yet to be seen.

      Ransomware is Becoming More Powerful
      2016 certainly had no shortage of ransomware attacks, with many new types of ransomware cropping up practically overnight. The scariest part of this development is that these ransomware attacks seem to be improving in both sophistication and threat level. Take, for example, the Petya ransomware, which encrypts not only the victim’s files, but also their master boot record. Ransomware as a Service offerings also appeared, allowing even more people of varying skill levels to execute these attacks. Nobody is safe; businesses, private users, and even hospitals all have crosshairs fixed to themselves. This means that businesses need to take extra precaution when dealing with spam emails, with the ideal solution being to prevent them altogether.

      Governments Can Be Hacked
      Two major hacks of the United States showed the world that even large government agencies can be hacked. The two events were a breach at the Internal Revenue Service, while the other had to do with the Democratic National Committee. Over 101,000 PINs were swiped via an e-file PIN reset function, and the data from the DNC breach, perhaps inevitably, wound up on Wikileaks. There were also attacks on voting systems in Illinois and Arizona.

      The lesson learned: the United States government isn’t prepared to deal with cyber warfare, and if a government can be hit by hacking attacks, so can your business.

      Yahoo’s User Accounts
      Yahoo experienced not just one data breach, but two, with the second only coming to light just a few months ago. The first data breach, which happened in 2014 and reported in 2016, exposed more than 500 million user accounts. In December 2016, Yahoo announced that it had been hacked in a separate incident in August 2013. That’s three years between the attack and informing users that their accounts have been compromised. This gives Yahoo the “honor” of being the source of the largest hack of user data ever.

      How do you plan on taking the fight to security threats in 2017? We hope you’ll do it with TotalCareIT™ by your side. To learn more about what we can do for your business’s network security, reach out to us at 321-259-5500.

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      Know someone who would benefit from TotalCareIT™? Let us know!

      Latest News

      TotalCareIT™ launches new website!

      TotalCareIT™ is proud to announce the launch of our new website at www.totalcareit.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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