Supercharged IT

As an owner of NSI Radiology, I know we are a highly tech-dependent company. With multiple locations in Florida, we found that in-house IT could easily be compromised should something horrible happen to any of the people in IT. We needed documentation of our complex network and processes for support delivery and to ensure our customers continued receiving our exceptional service. We turned to TotalCareIT and found them to be highly competent, responsive, and able to handle any task, no matter how difficult. I would highly recommend them to anyone to enhance an IT department. We are happy to have a scalable process in place to enjoy being Brevard’s highest-quality imaging center.

Do it Once and Do it Right

TotalCareIT has delivered fast reliable support since 2003. They manage our Cisco Unified Communications, our network servers and desktops. The have performed numerous reliable upgrades to our software and hardware over the years with attention cost and uptime. In 2010, their disaster recovery implementation allowed us to continue to do business when our server crashed. I can sleep at night knowing that when I come in on a Monday morning it will be business as usual.

No Curveballs

Due to an unexpected turn of events, we found ourselves in quick need of outsourcing our IT requirements. We were referred to Charles at TotalCareIT; he and Mark quickly jumped into action and seamlessly incorporated what was needed to secure our backup procedure and system updates. Any problems that occurred were dealt with in a swift and effortless manner. ABS Structural Corporation would strongly recommend TotalCareIT for your business’s technology service needs.

Best Kept Secret

TotalCareIT took over our complex network when our internal IT guy left 10 years ago. They started off by documenting the network and then swiftly made dramatic changes to simplify our infrastructure. I really thought they would just manage what we had as it was in their best interest financially. We really haven’t trusted IT before this as just operated like it was an exaggerated cost of doing business in our industry. They actually lower our operational cost, and provided a higher level of reliability. When we had issues they had support onsite the same day. We really felt like they understood how important uptime was to us (and how much downtime cost us). They continue to impress me and my employees by going above and beyond to make sure my business stays connected 24/7. Our business has grown dramatically since those days and TotalCareIT has been there to guide us to the business results we need to maintain our rapid expansion. Don’t tell anyone else about them, so we can keep them all to ourselves.

Growth is No Challenge

Our company has been using TotalCareIT for over 10 years. They have done a great job navigating us through our growth and the IT needs that have come with it. TotalCareIT also has done an amazing job jumping right on things when we have had IT issues so that any business interruptions were minimized. Charles Berry and his team do a great job communicating and we are very happy clients.