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As an owner of NSI radiology, I know we are a highly tech dependent company. With multiple locations in Florida, we found that in house IT could easily be compromised should something horrible happen to any of the people in IT. We needed documentation of our complex network, processes for support delivery, and to make sure that our customers continued to receive our exceptional service. We turned to TotalCareIT and found them to be highly competent, responsive and able to handle any task no matter how difficult. I would highly recommend them to anyone, as an alternative to running an IT department. We are happy to be out of the IT business and enjoying being Brevard’s highest quality imaging center.
The people at TotalCareIT set the bar for what a real IT company should be. Their level of expertise and their knowledge of all things technical are truly astounding. Their dedication to you as a client will make you feel as though you are their only client, especially with their response time with IT needs or questions, big or small, urgent or non-urgent. We had only been working with TotalCareIT for a few months when a power outage shut down our servers, and they rushed to our office to assess the damage, which was extensive. They worked diligently to restore our system back to normal, and in the process, they identified the need for a cloud backup solution which we now have in place. We now rest easy knowing our data is more secure.
TotalCareIT has delivered fast reliable support since 2003. They manage our Cisco Unified Communications, our network servers and desktops. The have performed numerous reliable upgrades to our software and hardware over the years with attention cost and uptime. In 2010, their disaster recovery implementation allowed us to continue to do business when our server crashed. I can sleep at night knowing that when I come in on a Monday morning it will be business as usual.
Due to an unexpected turn of events, we found ourselves in quick need of outsourcing our IT requirements. We were referred to Charles at TotalCareIT; he and Mark quickly jumped into action and seamlessly incorporated what was needed to secure our backup procedure and system updates. Any problems that occurred were dealt with in a swift and effortless manner. ABS Structural Corporation would strongly recommend TotalCareIT for your business’s technology service needs.
TotalCareIT took over our complex network when our internal IT guy left 10 years ago. They started off by documenting the network and then swiftly made dramatic changes to simplify our infrastructure. I really thought they would just manage what we had as it was in their best interest financially. We really haven’t trusted IT before this as just operated like it was an exaggerated cost of doing business in our industry. They actually lower our operational cost, and provided a higher level of reliability. When we had issues they had support onsite the same day. We really felt like they understood how important uptime was to us (and how much downtime cost us). They continue to impress me and my employees by going above and beyond to make sure my business stays connected 24/7. Our business has grown dramatically since those days and TotalCareIT has been there to guide us to the business results we need to maintain our rapid expansion. Don’t tell anyone else about them, so we can keep them all to ourselves.
Our company has been using TotalCareIT for over 10 years. They have done a great job navigating us through our growth and the IT needs that have come with it. TotalCareIT also has done an amazing job jumping right on things when we have had IT issues so that any business interruptions were minimized. Charles Berry and his team do a great job communicating and we are very happy clients.
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In part two of our desktop buying guide, we talk about one of the most confusing specifications you’ll see whenever you purchase a computer. We’re going to demystify memory, also referred to as RAM.
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TotalCareIT™2717 North Wickham Road Suite 3Melbourne, Florida 32935